Refund policy

Last updated: 12 November 2026

Digital downloads

All products sold by The Sensory Planner Co. are digital files (PDFs). Nothing physical is posted, so there are no shipping costs or returns of physical goods.

Your right to cancel (EU / Irish consumers)

Under EU consumer law you normally have 14 days to cancel an online purchase. For digital content that is supplied straight away, this right ends once the download has started, provided you gave your express consent at checkout to immediate supply and acknowledged that you would lose your right to cancel. If you have not yet downloaded your files, you may cancel within 14 days of purchase for a full refund by contacting us.

Faulty or incorrect files

If a file is faulty, will not open, is missing pages or is not as described, please contact us within 30 days of purchase. We will send a corrected file or, if we cannot fix the problem, give you a full refund. This does not affect your statutory rights.

How to contact us

Email us at conormcloughlin1992@gmail.com with your order number and a short description of the problem. Approved refunds go back to your original payment method within 14 days.